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Andrew V.

가입한 날짜: 2021년 10월 22일

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마지막 활동: 2023년 5월 11일

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님의 최근 활동 Andrew V.

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댓글Ticket automation and collaboration

Very cool!

Can access to the features be limited by agents role levels?

Also, any plans for the summaries to be exportable or otherwise incorporated in Explore? For example, when digging into a major ticket driver in Explore, could I add something like "AI Summary" alongside the "Ticket ID, Ticket Subject, Assignee" fields? 

The latter would be a huge time saver in pulling insights from tickets. (Even better, in future I'd love to see the ability to select a group of tickets and ask the AI to summarize common themes, but I'll wait my turn for that one...)

댓글 보기 · 2023년 5월 11일에 게시됨 · Andrew V.

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