최근 검색
최근 검색 없음
SYNETIQ Limited
가입한 날짜: 2022년 1월 05일
·
마지막 활동: 2023년 12월 28일
팔로잉
0
팔로워
0
총 활동 수
5
투표
1
플랜 수
2
활동 개요
배지
문서
게시물
커뮤니티 댓글
문서 댓글
활동 개요
님의 최근 활동 SYNETIQ Limited
SYNETIQ Limited님이 에 댓글을 입력함
How do we get this to work with Chat?
댓글 보기 · 2022년 1월 05일에 게시됨 · SYNETIQ Limited
0
팔로워
1
투표
0
댓글
SYNETIQ Limited님이 에 게시물을 만듦
Hi,
When an agent is in a group they have access to those tickets, but they cannot assign to another group if the ticket comes in from the wrong channel.
For example Agent A is in Channel A and is only authorised to see tickets in Channel A which is their department.
A ticket comes into Channel A but is actually meant for Channel B, the agent cannot move this ticket into Channel B as they are not a member of Channel B.
The only way we can find to allow this movement of ticket is to all access for Agent A to all tickets, but there is a security, privacy and GDPR concern here as Agent A is not authorised to see all tickets from all channels.
Has anyone found a way to allow Agents to relocate a ticket into another group they are not a member of?
2022년 1월 05일에 게시됨 · SYNETIQ Limited
1
팔로워
7
투표 수
5
댓글