barbara
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총 활동 수27
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마지막 활동
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회원 가입일
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barbara님의 최근 활동-
barbara님이 에 댓글을 입력함
+1 This feature would be really useful.
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barbara님이 에 댓글을 입력함
+1 This feature would be really helpful.
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barbara님이 에 댓글을 입력함
Same question. It's not just a nuisance, but really a security concern as described multiple times above.
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If there are multiple accounts defined for the same channel type (for example, WhatsApp), tickets can be routed by only by channel type, not by a specific integration account. Is there a plan to ...
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Hi Dane, Are you also planning to include "Next reply time" metrics for Social messaging channel in the future? That would be very useful too. Thanks.
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barbara님이 에 댓글을 입력함
+1 That feature would be very helpful!
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Hi, Is there any update on this feature? Would also be happy to have this functionality! Thanks.
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Hi Brandon, We are facing the same issue as Gregory but are on a Professional plan for Zendesk Support. Is there any other solution for us than to change the Alias, as suggested? Thanks.
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Hi Arpan, Thank you for your response. Could you please guide me on how to achieve this within explore? When I set up a query using SLA dataset and choose "First reply time (min)", then all the Wha...
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+1 First reply time and Next reply SLAs are absolutely needed for social messaging channels, because customers' expectation is to get a near real-time response via these channels. Any update on wh...