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Andris Vilcāns

가입한 날짜: 2023년 4월 11일

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마지막 활동: 2023년 5월 11일

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커뮤니티 댓글 Feedback - Voice (Talk)

Hello,

@... Thank you for your comment - would be great to hear about your mentioned "other ways" from practical perspective!

Best regards,

Andris

댓글 보기 · 2023년 5월 11일에 게시됨 · Andris Vilcāns

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댓글Managing Talk

Hi Sabra - I was leaving my feedback by creating new thread here and already getting an answer from your colleague: Greeting for Outbound call - EU GDPR issue – Zendesk help

댓글 보기 · 2023년 5월 11일에 게시됨 · Andris Vilcāns

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Andris Vilcāns님이 에 게시물을 만듦

게시물 Feedback - Voice (Talk)

Hello Zendesk team,

I found conversation about this topic in 2022-August, no more news after that.

Please update the situation in this year!

According to GDPR regulation in EU Art. 13 GDPR Art. 13 GDPR – Information to be provided where personal data are collected from the data subject - General Data Protection Regulation (GDPR) (gdpr-info.eu) we have to inform our customers that call will be recorded.

Our agents are saying the same sentence again and again every time calling to customer. 

When do you plan to implement the automatic pre-recorded greeting for Outbound Calls to exclude human factor for that kind of repeatable tasks?

Best regards,

Andris

2023년 5월 10일에 게시됨 · Andris Vilcāns

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Andris Vilcāns님이 에 댓글을 입력함

댓글Managing Talk

Hello Zendesk,

According to GDPR regulation in EU Art. 13 GDPR Art. 13 GDPR – Information to be provided where personal data are collected from the data subject - General Data Protection Regulation (GDPR) (gdpr-info.eu) we have to inform our customers that call will be recorded.

Our agents are doing it again and again. 

When do you plan to implement the automatic pre-recorded greeting for Outbound Calls which is more than very welcome in 21st century to exclude human factor for that kind of repeatable tasks?

Best regards,

Andris

댓글 보기 · 2023년 4월 11일에 편집됨 · Andris Vilcāns

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Andris Vilcāns님이 에 댓글을 입력함

커뮤니티 댓글 Feedback - Voice (Talk)

Hello Zendesk,

According to GDPR regulation in EU Art. 13 GDPR Art. 13 GDPR – Information to be provided where personal data are collected from the data subject - General Data Protection Regulation (GDPR) (gdpr-info.eu) we have to inform our customers that call will be recorded.

Our agents are doing it again and again. 

When do you plan to implement the automatic pre-recorded greeting for Outbound Calls which is more than very welcome in 21st century to exclude human factor for that kind of repeatable tasks?

Best regards,

Andris

댓글 보기 · 2023년 4월 11일에 편집됨 · Andris Vilcāns

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Andris Vilcāns님이 에 댓글을 입력함

커뮤니티 댓글 Feedback - Sales CRM (Sell)

Hello Zendesk,

According to GDPR regulation in EU Art. 13 GDPR Art. 13 GDPR – Information to be provided where personal data are collected from the data subject - General Data Protection Regulation (GDPR) (gdpr-info.eu) we have to inform our customers that call will be recorded.

Our agents are doing it again and again. 

When do you plan to implement the automatic pre-recorded greeting for Outbound Calls which is more than very welcome in 21st century to exclude human factor for that kind of repeatable tasks?

Best regards,

Andris

댓글 보기 · 2023년 4월 11일에 편집됨 · Andris Vilcāns

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