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Menicon Co
가입한 날짜: 2022년 2월 10일
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마지막 활동: 2022년 9월 14일
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님의 최근 활동 Menicon Co
Menicon Co님이 에 게시물을 만듦
Our customers mainly use MS teams to communicate with them and they prefer to use it when asking us inquiries, but Zendesk does not have such feature.
I need a channel which our customers send inquiries via their MS teams account.
My imagine is social messaging which is similar to WhatsApp or Twitter DM and so on...
Could you add the function in the future?
2022년 9월 13일에 게시됨 · Menicon Co
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Hi Zendesk,
I have exactly same request what Chad had, and think that many other people may have it.
Do you have any plan to change the function in near future?
Thank you,
Yuji
댓글 보기 · 2022년 6월 28일에 게시됨 · Menicon Co
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Hi,
I'd like to share our Zendesk Guide page for our external collaborator. I know only view rights could be set by changing "Visible to" setting for the end-user organization which belongs in the collaborator's group. On the other hand, There are no way to give create/Edit/Delete authentication for them without any leak our information in Zendesk support page(Customer,Organization, and explore clickable on left panel of Zendesk support UI), according to your operator's responding on #10423759.
I hope it to be better in the future.
Thank you,
2022년 6월 13일에 게시됨 · Menicon Co
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