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Menicon Co

가입한 날짜: 2022년 2월 10일

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마지막 활동: 2022년 9월 14일

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커뮤니티 댓글 Feedback - Chat and Messaging (Chat)

Hi Chris,

That's great news!

I'm looking forward to it.

 

Thanks,

Yuji

댓글 보기 · 2022년 9월 14일에 게시됨 · Menicon Co

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게시물 Feedback - Chat and Messaging (Chat)

Our customers mainly use MS teams to communicate with them and they prefer to use it when asking us inquiries, but Zendesk does not have such feature.

I need a channel which our customers send inquiries via their MS teams account.
My imagine is social messaging which is similar to WhatsApp or Twitter DM and so on...

Could you add the function in the future?

2022년 9월 13일에 게시됨 · Menicon Co

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커뮤니티 댓글 Feedback - Ticketing system (Support)

We really want this function as well!!!!

댓글 보기 · 2022년 7월 08일에 게시됨 · Menicon Co

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댓글AI agents and automation best practices

Hi Zendesk,

I have exactly same request what Chad had, and think that many other people may have it.

Do you have any plan to change the function in near future?

 

Thank you,

Yuji

댓글 보기 · 2022년 6월 28일에 게시됨 · Menicon Co

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게시물 Feedback - Help Center (Guide)

Hi,

I'd like to share our Zendesk Guide page for our external collaborator. I know only view rights could be set by changing "Visible to" setting for the end-user organization which belongs in the collaborator's group. On the other hand, There are no way to give create/Edit/Delete authentication for them without any leak our information in Zendesk support page(Customer,Organization, and explore clickable on left panel of Zendesk support UI), according to your operator's responding on #10423759.

 

I hope it to be better in the future.

 

Thank you,

2022년 6월 13일에 게시됨 · Menicon Co

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