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Katerina Louka

가입한 날짜: 2021년 12월 21일

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마지막 활동: 2023년 5월 02일

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님의 최근 활동 Katerina Louka

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커뮤니티 댓글 Q&A - AI and automation

Hi Michael,

I believe you could use {{ticket.public_comments_formatted}} to have a copy of the conversation at the end of the satisfaction survey email.

Hope that helps!

댓글 보기 · 2022년 5월 13일에 게시됨 · Katerina Louka

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커뮤니티 댓글 Q&A - Apps and integrations

Hi John,

We have managed to set this up by creating a webhook that would update tickets. Then you can notify this webhook through an automation using "hours since created" condition.

If you haven't been using webhooks already you may want to check the following:
Creating webhooks in Admin Center
API reference - batch updates

Hope this helps!

댓글 보기 · 2022년 4월 22일에 게시됨 · Katerina Louka

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커뮤니티 댓글 Q&A - Reporting and analytics

Hi Dane!

Thank you for your reply.

I think I wasn't clear - I am sorry. We'd be good with calculating weighted average in either of those datasets.

For the time being I haven't yet found a way to do this - we can only calculate average through the re-built options and I was thinking that maybe it could be possible through a custom metric.

Thanks! 

댓글 보기 · 2022년 2월 21일에 게시됨 · Katerina Louka

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게시물 Q&A - Reporting and analytics

Hi all,

Is there a way to calculate weighted average in queries in Tickets and Ticket updates datasets?

Have been looking into a workaround but I don't seem to find any resources.

Thanks! 

2022년 2월 09일에 게시됨 · Katerina Louka

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게시물 Feedback - Reporting and analytics (Explore)

It would be very helpful to have the ability to add a specific tag to multiple queries at once or/and be able to add a tag without having to open each query, save, go back, search again.

 

2021년 12월 28일에 게시됨 · Katerina Louka

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댓글Building reports

Hi!

Is there a way to add a specific tag to multiple queries at a time?

댓글 보기 · 2021년 12월 21일에 게시됨 · Katerina Louka

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