최근 검색


최근 검색 없음

Phaedon's Avatar

Phaedon

가입한 날짜: 2022년 8월 16일

·

마지막 활동: 2025년 1월 08일

팔로잉

0

팔로워

0

총 활동 수

21

투표 수

4

플랜 수

6

활동 개요

님의 최근 활동 Phaedon

Phaedon님이 에 댓글을 입력함

커뮤니티 댓글 Feedback - Ticketing system (Support)

This would be of huge benefit to us

댓글 보기 · 2025년 1월 08일에 게시됨 · Phaedon

0

팔로워

0

투표 수

0

댓글


Phaedon님이 에 댓글을 입력함

커뮤니티 댓글 Feedback - Ticketing system (Support)

I think this is essential

댓글 보기 · 2024년 6월 27일에 게시됨 · Phaedon

0

팔로워

1

투표

0

댓글


Phaedon님이 에 댓글을 입력함

커뮤니티 댓글 Q&A - Reporting and analytics

Thank you Fran!

댓글 보기 · 2023년 4월 11일에 게시됨 · Phaedon

0

팔로워

0

투표 수

0

댓글


Phaedon님이 에 게시물을 만듦

게시물 Q&A - Reporting and analytics

Hi there,

I'm fairly new at Zendesk Explore reporting and I've tried searching for an example but I'm struggling to find one.

I want to include SUM(Agent replies) in a report, but only for tickets with a particular tag. Because of how the report is set up, I don't want to do this with a report filter (as I don't want the filter to affect other metrics. Specifically, I want to compare this filtered by tag SUM(Agent replies) to the overall unfiltered SUM(Agent replies) How would I set this up? I think it would be a calculated metric, but I'm struggling to find an example to work with.

2023년 2월 27일에 편집됨 · Phaedon

0

팔로워

2

투표 수

2

댓글


Phaedon님이 에 댓글을 입력함

댓글Performing calculations

Hi Dane,

Thanks for the feedback. That's really a shame. It would be so nice to be able to show the overall average and the agent average in a single table...

댓글 보기 · 2022년 10월 18일에 게시됨 · Phaedon

0

팔로워

0

투표 수

0

댓글


Phaedon님이 에 댓글을 입력함

댓글Performing calculations

Thank you so much Dane! I see what you mean now.

Last question though: is there a way to do this, but not actually show the Ticket IDs as rows? I'd love to have the overall average, and the average by assignee, without the per ticket detail, in one table.

댓글 보기 · 2022년 10월 17일에 게시됨 · Phaedon

0

팔로워

0

투표 수

0

댓글


Phaedon님이 에 댓글을 입력함

댓글Performing calculations

Thanks for that feedback Dane! Can you give me some guidance to how to do what you're describing with the attribute Ticket ID or point me to an article that will show me? I'm quite new at all this.

댓글 보기 · 2022년 10월 14일에 게시됨 · Phaedon

0

팔로워

0

투표 수

0

댓글


Phaedon님이 에 댓글을 입력함

댓글Performing calculations

When adding a total to a table it seems as if the aggregator is being used on the row data rather than the background data. Is there a way to fix this?

Specifically, I'm looking at a table of first reply (AVG) time by agent and month. When I add a Grand Total, with the AVG aggregator, it seems to take an average of the individual lines rather than an average of the total data. It's doing an average of the averages rather than the overall first reply time for that month. How might I change that?

댓글 보기 · 2022년 9월 14일에 게시됨 · Phaedon

0

팔로워

0

투표 수

0

댓글


Phaedon님이 에 댓글을 입력함

커뮤니티 댓글 Feedback - Ticketing system (Support)

We link to invoices and credit notes in Xero. It would be nice to make them clickable.

댓글 보기 · 2022년 9월 08일에 게시됨 · Phaedon

0

팔로워

1

투표

0

댓글


Phaedon님이 에 댓글을 입력함

댓글Measuring success

댓글 보기 · 2022년 8월 31일에 게시됨 · Phaedon

0

팔로워

0

투표 수

0

댓글