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Phaedon
가입한 날짜: 2022년 8월 16일
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마지막 활동: 2025년 1월 08일
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님의 최근 활동 Phaedon
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Hi there,
I'm fairly new at Zendesk Explore reporting and I've tried searching for an example but I'm struggling to find one.
I want to include SUM(Agent replies) in a report, but only for tickets with a particular tag. Because of how the report is set up, I don't want to do this with a report filter (as I don't want the filter to affect other metrics. Specifically, I want to compare this filtered by tag SUM(Agent replies) to the overall unfiltered SUM(Agent replies) How would I set this up? I think it would be a calculated metric, but I'm struggling to find an example to work with.
2023년 2월 27일에 편집됨 · Phaedon
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Thank you so much Dane! I see what you mean now.
Last question though: is there a way to do this, but not actually show the Ticket IDs as rows? I'd love to have the overall average, and the average by assignee, without the per ticket detail, in one table.
댓글 보기 · 2022년 10월 17일에 게시됨 · Phaedon
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Thanks for that feedback Dane! Can you give me some guidance to how to do what you're describing with the attribute Ticket ID or point me to an article that will show me? I'm quite new at all this.
댓글 보기 · 2022년 10월 14일에 게시됨 · Phaedon
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When adding a total to a table it seems as if the aggregator is being used on the row data rather than the background data. Is there a way to fix this?
Specifically, I'm looking at a table of first reply (AVG) time by agent and month. When I add a Grand Total, with the AVG aggregator, it seems to take an average of the individual lines rather than an average of the total data. It's doing an average of the averages rather than the overall first reply time for that month. How might I change that?
댓글 보기 · 2022년 9월 14일에 게시됨 · Phaedon
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