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Heike von PaulCamper

가입한 날짜: 2021년 10월 16일

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마지막 활동: 2021년 10월 16일

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댓글Ticket management

After chasing for an answer or solution, the answer of the zendesk support concerning problems with attachments was that they do not have some, and I should follow the releases. This is a main functionality, but if the ticket is in dialog or the customer put their attachment in the mail - you might not receive important messages. I now tell customers when I need to ask them to send me attachments in several ways and attempts that Zendesk has no solution for this. Disappointing for a big player in the helpdesk software industry - but the problems with attachments are getting around in forums etc. Maybe the boomerang comes back. With regard an Enterprise Plan paying customer. 

댓글 보기 · 2021년 6월 03일에 게시됨 · Heike von PaulCamper

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