Daniel Seawright

Hiedi Kysther,

It does not in my system. The setup contains an option to change text format but not the option to copy the ticket form.

In the child tickets created by the trigger, the form fields do not populate. 

Whereas the manual creation of a child ticket has the option that can be selected.

• Ticket form: The parent’s ticket form and fields values, at the time the child ticket was created, will be set on the child ticket.

I see this works when manually creating a Child ticket, but I do not see an option for this when creating a child ticket via trigger.

Is this possible?

Many of my agents have requested the ability to add the phone number in at the time the new End User is created. Currently, you have to enter the name then the email address but you do not get the option to enter the phone number. 

I agree! This would be a good option to have. At minimum it would be nice to have After Hours roll in to a separate IVR. Currently the only options are to be directed straight to voicemail or rollover to a second number. This forces you in to having a separate number just to have a different IVR.

I am looking for updates on this as well. We are needing to limit access to voice recordings. I also see a trend in the unresponsiveness from Zendesk when requesting things like this.