Jason COCKING
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Jason COCKING님의 최근 활동-
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Adding a +1 here. We need some way to create a view or export a list of tickets for followers. This would be so helpful!
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We have a lot of users that follow our tickets. Right now a user cannot do an export on their followed tickets. Please add this functionality.
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+1 Our agents identify tickets by subject, not by requestor name. We need to have the subject line in the tabs again. It is unmanageable with the ticket requestor's name.
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+1 to customization of the "Follow" email. We want to be able to better control the formatting and content of these emails, specifically for our service alerts.