Andru Fanger

We'd like to expose the ZD ticket creation time within JIRA on the linked ZD tickets, but it doesn't seem that that information is readily available from the list of ticket fields that can be exposed. 

As a workaround, I have created a custom ticket field that is populated with the creation date via a webhook trigger.

However, it would be great to have this field natively supported within the app.

 

 

It would be useful to be able to sync the ticket's Organization and Requester fields to Jira.

In our particular use case, the teams working out of Jira need to understand which Organizations and end users are associated to the Jira tickets. Having the ability to sync to dedicated Jira fields would allow them to run reports against that data.