Dave Dyson
Zendesk alum - 11 years as customer support agent and manager, content marketing SME, and community management.
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Dave Dyson님의 최근 활동-
Dave Dyson님이 에 댓글을 입력함
Hey Oliver, sorry, those Announcement posts don't always stay up forever. Here's some up-to-date info on CAPTCHA: About help center spam prevention CAPTCHA FAQs
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Thanks Sydney! Possibly this has changed since I gave my answer (or maybe I was wrong then). I'm not at Zendesk anymore, but I'll see if my old comment can be removed.
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Hi Liz, You can use the List All Labels API endpoint -- if you're logged in as an agent or admin, then you can just enter https://{your subdomain}.zendesk.com/api/v2/help_center/articles/labels in ...
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That's a strange one! Probably best to contact the support team directly at this point: Contacting Zendesk Customer Support
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Hi Karan, I think you'd need to use the Search Users API endpoint, with the email address as the query, e.g. query="email:jdoe@example.com" in order to return the user record for each user, which w...
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Perhaps one of these marketplace apps might be of use? Bulk Macro/Dynamic Content Management Dynamic Content
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Generally speaking, in order to submit a request via the web form or web widget (the two methods that result in "Web" being specified as the ticket channel in Explore) requires that the user enter ...
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Hi Caitlin, This might be a plan-level limitation -- adding subsections requires either the Suite Enterprise or Guide Enterprise plans (the graphic at the top of help center articles shows which pl...
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HI Nayla McCarty - You can manually assign a ticket to a Group in the Assignee field -- just select the Group without also selecting an assignee: Manually assigning a ticket The Group field has a l...
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Google Translation from French: Be able to copy the email address from the chip contact of the receiving party Hello, before it was possible to copy the email address directly by right clicking on...