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Engin EKEN
가입한 날짜: 2023년 8월 28일
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마지막 활동: 2024년 3월 13일
Mersin International Port (PSA/MIP) Documentation Responsible
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커뮤니티 댓글Zendesk Explore EAP - Quick reports using natural language processing
Hi, I'll leave a few suggestions below.
- What percentage of tickets were created this weekend?
- What percentage of tickets were resolved through chat?
- What are the most common customer complaints?
- What is the average response time for the support team?
- What is the average age of unresolved tickets?
- What is the average number of tickets per agent?
- Which products or services have the highest customer satisfaction scores?
- Which products or services have the lowest customer satisfaction scores?
- How is the performance of the support team changing over time?
- How does the performance of the support team compare to the performance of other support teams?
- Show me the top 10 agents with the most resolved tickets last month in a bar graph.
- What are the categories with the lowest customer satisfaction scores this year?
- Compare category and full resolution time for the last quarter.
- What percentage of tickets created last week are still unresolved?
- Which groups have the most open and new tickets right now?
댓글 보기 · 2023년 11월 09일에 게시됨 · Engin EKEN
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Engin EKEN님이 에 게시물을 만듦
게시물 Q&A - AI and automation
Hello, are there any 3rd party apps for Zendesk Chat that use Artificial Intelligence and RPA logic at the same time?
2023년 9월 07일에 편집됨 · Engin EKEN
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