Susana

Karen Hynes Hello! Are there any updates on this? Feels like Zendesk is not really putting an effort to provide such simple report... 

Hello, 

Currently the Intent field is not user friendly, there are too many options to choose from and not the possibility to easily search within the available ones. Perhaps a "start typing" feature could be added where the Intent field would show the matching options. Example: If I type "Missing", the field would show me all available options that include the word "Missing". This would make our job much easier in case we need to change the AI pre selected Intent.

Thanks!