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Aaron C.
가입한 날짜: 2021년 10월 16일
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마지막 활동: 2024년 12월 06일
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님의 최근 활동 Aaron C.
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Wow, that bad. Have you had any contact through customer service? Any solutions there?
댓글 보기 · 2024년 2월 08일에 게시됨 · Aaron C.
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I've seen an insane spike, 250 tickets every 24 hours, in replies getting caught in spam. It all started Friday about a week ago.
댓글 보기 · 2024년 2월 08일에 게시됨 · Aaron C.
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I'm assuming that you will not be able to report on tickets in Explore after they are deleted. Is this correct?
So, total number of tickets created will not stay the same after tickets have been deleted, right?
For example, if there are 200,000 created tickets for all time, and you delete 100,000 tickets, this metric would then show 100,000 tickets created for all time?
댓글 보기 · 2024년 1월 31일에 게시됨 · Aaron C.
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I agree with this. Tags or organizations as attributes feels weird. Roles or groups would be a step in the right direction. I'm having a hard time deciding the best way to take away the ability for light agents to articles in Guide. Not to mention, the management permission carry across all brands. I'm not even sure its possible to have separate groups of people editing articles based on brand.
댓글 보기 · 2023년 7월 13일에 게시됨 · Aaron C.
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Daniel Elizalde We have the premium sandbox but in order to replicate you have to delete and create a new one. That process can take a full week according to documentation depending on volume of data that is getting replicated. So on top of a 6-figure/yr product we have to buy another product to keep our sandbox up to date? Maybe that is status quo.
댓글 보기 · 2023년 4월 26일에 게시됨 · Aaron C.
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I had to update my trigger that follows up with customers who self serve. If you have the default automation that sets solved tickets to closed after 4 days, it fires the trigger that updates customers who self-serve again. So they will get that email twice, once when they self-serve and once when the ticket closes.
I would consider adding a condition that nullifies this trigger from firing more than once.
댓글 보기 · 2022년 10월 03일에 게시됨 · Aaron C.
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Hey Becky!
Go Pens!
I believe the closest thing to what you are looking for is followers. This will allow one agent to be assigned, and another to be notified of any updates made to the ticket. See here for more on that.
I hope that is helpful!
Aaron
댓글 보기 · 2022년 4월 11일에 게시됨 · Aaron C.
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