Anastasia Kachanova
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+ 1, completely agree with the feedback provided by Harper. We as Zendesk users should be able to use native Zendesk functionality connected to the reporting in Explore.
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+1
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+1
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+1
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+1
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+1
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@Tom ideally we need to see agent statuses with timeframes during the shift (e.g. agent 1 was online from X to Y, on away from X too Y etc. ) also Chat analytics are not available if you're using m...
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We recognize that bookmarks serve many important use cases. Bookmark is a vital use-case. We operate 10 zendesk instances with several different custom dashboards in each, these custom dashboards...
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+1 for Amie's feedback. Current change is difficult to work with and seems to make ZD Admins life more complicated than before. Please re-consider this change.
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+1 Our use-case is that agents and other team members need to be able to create their own macros or edit existing macros, but since they're not admins and are not aware about set up logic inlcuding...