Philippe Roy

Not being able to have multiple notes added via multiple triggers makes this feature completely useless.

I have 8 triggers that could have 8 notes. If I want to use this feature I would need 64 triggers, covering all possible interactions between those 8 triggers.

It took years to have this feature, and it's still useless.

We've been having issues with a provider's auto reply that are encoded UTF-16 instead of UTF-8. These auto replies are very very important, our agents need it to handle some requests.

The requester's encoding is UTF-16 and since Zendesk has a hard time decoding, instead of having english characters in the ticket we get a bunch of gibberish and asian characters.

Fixing encoding reading is required.