최근 검색


최근 검색 없음

Mike Jones's Avatar

Mike Jones

가입한 날짜: 2022년 4월 06일

·

마지막 활동: 2023년 6월 09일

팔로잉

0

팔로워

0

총 활동 수

6

투표 수

0

플랜 수

3

활동 개요

님의 최근 활동 Mike Jones

Mike Jones님이 에 댓글을 입력함

댓글Business rules

Does anyone know how "greater than" works in the context of setting a trigger condition using the Status field? If i set it as Status Greater than On-Hold will it work for both the Solved and Closed statuses?

댓글 보기 · 2022년 12월 07일에 게시됨 · Mike Jones

0

팔로워

0

투표 수

0

댓글


Mike Jones님이 에 댓글을 입력함

댓글Setting up Zendesk Chat

Thanks Gab,

I just want to confirm that the solution you provided for adding tags to the chat is the same thing as what's described in this article "Adding skill tags to visitors". 

I want to be able to route chats to different departments and the routing setting seems to only route based on a tag that's assigned to the vistior and not a tag that's assigned to the chat. 

Will adding the tag to the chat, using the solution you provided, work with the skills routing shown here?

댓글 보기 · 2022년 4월 23일에 게시됨 · Mike Jones

0

팔로워

0

투표 수

0

댓글


Mike Jones님이 에 댓글을 입력함

댓글Setting up Zendesk Chat

The article liked for the Javascript API has this note:   

Note: This guide applies only to the Chat widget from Chat-only accounts, not from Chat+Support accounts.

How do we add skill tags to visitors for Chat+Support accounts? 

 

댓글 보기 · 2022년 4월 06일에 게시됨 · Mike Jones

0

팔로워

1

투표

0

댓글