Stuart Straub

Currently, only users with the administrator role can view the Insights Dashboard for AI Agents. It would be beneficial to have the option to change this setting in role permissions. This way, if a Zendesk instance has a separate role for Help Center content creators, they could easily add bot flow permissions so the Help Center team can have more insight into providing better content for customers. 

It has almost been a year. Is there any update on this functionality? 

There are quite a few times where our agents need to send large files for business transactions. Being able to send files larger than 50mb using Zendesk would be incredibly helpful.

Has there been any more information about this functionality. Not getting alerts when a chat has been transferred is causing quite a few issues. 

Can the number of seats being used vs the number of seats available be displayed at the top of the agent list on the new Team Members page? This has become the easiest way to figure out how many seats are available and I'm afraid if this goes away it will take too long to find the information. 

We recently rolled out the Agent Workspace and we've been having this issue a lot since then. My agents insist that Zendesk isn't being accessed anywhere else. Are there any other solutions for this issue?

Giving this another bump a year later as all the solutions presented still don't address this issue. (Also some of the solutions no longer work since Zendesk has had multiple updates since they were provided.)

We have customers who contact us multiple times through different channels. Whenever we solve out these tickets, a customer is sent a CSAT survey. 

I've attempted to set up automations to change fields on user profiles and have had zero success. I've also tried using webhooks to modify user fields for this purpose. This effort also ended in failure.

We're worried about spamming our customers with CSAT surveys and feel it is a better experience if we can simply "time out" a customer from receiving additional CSAT surveys after one has been sent.