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John
가입한 날짜: 2022년 8월 23일
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마지막 활동: 2024년 6월 10일
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님의 최근 활동 John
John님이 에 게시물을 만듦
Hi,
From my side, when I create an article, I mostly add the Youtube tutorial videos. However, if I show the specific time of the video, the ‘Add Video’ feature doesn't recognize the time stamp, resulting in the starting point. Thus, I have to go to the source code and add the time stamp, which is very inefficient if I need to handle with many articles.
I hope the Zendesk team can improve ‘Add Video’ feature in the Guide.
Thanks,
2024년 6월 10일에 게시됨 · John
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I am just wondering weather or not this feature has a potential risk to expose the internal ticket conversation to the public. As you know, the ticket has very sensitive private information. If ChatGPT leanred them via the main cloud-based DB, then we indirectly share the private information with them.
I hope I am not correct but I would like to hear more detailed information about AI summary feature.
댓글 보기 · 2023년 5월 24일에 게시됨 · John
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John님이 에 게시물을 만듦
I am one of Zendesk users enjoying Zendesk Explore and am pleased to hear the community dashboard is recently launched.
Our community forum is activated by users and they share their feedback in the comments. Therefore, the comment votes are more important than the post votes for us. However, I cannot analyze the votes for comments via Zendesk Explore.
If someone can share when the additional matrix or attribute will be developed, that would be very appreciated.
Thanks in advance.
2022년 8월 23일에 게시됨 · John
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