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Nino Callueng
가입한 날짜: 2021년 10월 16일
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마지막 활동: 2023년 7월 25일
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님의 최근 활동 Nino Callueng
Nino Callueng님이 에 게시물을 만듦
Hi,
Part of the key performance indicators of our agents is the acceptance rate, which directly impacts their monthly bonus.
However, there we are getting a lot of reports that agents keep on getting missed assignments saying that a chat was not assigned to them or sometimes they are saying that the chat was only assigned to them for approximately 5 secs but its just disappeared.
Is there a way for me to validate this as chat events won't show that this was assigned to the agent and explore only tells me that it was missed?
It's basically their word vs what is in Zendesk but incomplete.
2023년 4월 29일에 게시됨 · Nino Callueng
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Hi Everyone,
Do we have an update on this? We are still looking forward to this feature being in Agent's Workspace as this will facilitate our customer service processes in terms of supporting our agents.
댓글 보기 · 2023년 2월 13일에 게시됨 · Nino Callueng
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Is it possible to have a chat routing API to understand and identify the routing flow of every inbound chat? This will would prove a better understanding and can provide easy resolution for any department routing issues. Currently, Zendesk API does not provide any of this data.
2022년 11월 24일에 게시됨 · Nino Callueng
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Hello,
Can I create a user who can only access Guide workspace but not the other workspaces such as Support, Chats, talks, etc?
Hoping to hear from you soon.
댓글 보기 · 2021년 9월 27일에 게시됨 · Nino Callueng
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