John Peña-Meyer

Following some feedback from our agents, we'd love to see the option to modify or turn off these colors as well.

Hey all!

Curious why the options for this "Owner" field don't include any of the User Groups or Management Groups we'd set up within Guide itself and instead rely on the Groups that have been configured on the Zendesk Support side.

Seems a bit odd considering all the other ways we can set up various groups of users within Guide itself, and I'd love to be able to created Guide-specific user groups for this Owner field instead of adding even MORE Groups on the Support side that could add further confusion for agents working in the Support product.

Agreed with Trevor here.

I'd also love to see an improvement to the auto-suggestor that pops up as you're typing, so that something like ":)" (commonly used for a smiley face) doesn't immediately start suggesting various other emojis that happen to have the ")" symbol in the name y'all have given them.