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Fano Endor
가입한 날짜: 2021년 10월 16일
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마지막 활동: 2021년 10월 22일
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Edit to the below: our DMs are working but we can't generate tickets through the "at" mention even though the "capture public mentions as tickets" is set to "yes".
When i first tested this channel a few months back, an "at" mention would automatically become a tweet. Now it looks like you have to "like" it. Was this a recent change or did I not understand the old functionality? I'm asking as we tested this out in our sandbox and tweets were coming in when we were just mentioned, now it has to be a DM. Thanks.
댓글 보기 · 2021년 8월 20일에 게시됨 · Fano Endor
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I'd like to throw my hat in to say this is a functionality that we really need. We hope to funnel most of our end user requests through our community as a community post but there are very limited triage functionality in Gather. So we need each post to go into support so it can be properly funneled to the right agent, but it will take up a lot of staff time to manually create a new ticket after each post.
댓글 보기 · 2021년 5월 21일에 게시됨 · Fano Endor
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