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Andrew Kenny
가입한 날짜: 2022년 12월 01일
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마지막 활동: 2024년 6월 03일
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님의 최근 활동 Andrew Kenny
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Yes, a way to book an appointment on a form, or at least a date and time would be great! At the moment I have to use the date picker field plus a custom dropdown field I've created with each of the 24 hours as choices, but many other types of forms (Jotform, Microsoft Forms, Google Forms, etc.) offer a date/time combo in a single field.
댓글 보기 · 2023년 11월 15일에 게시됨 · Andrew Kenny
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We'd like some more info on this too please Mary O'Neill! Interested to know if this feature can carve out tickets to delete by Brand, Group, etc. and also if it deletes End User data too for full GDPR compliance. Thanks!
댓글 보기 · 2023년 10월 09일에 게시됨 · Andrew Kenny
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I agree that adding CC's with triggers would be hugely helpful.
Caroline Scott for now could you use one of these trigger actions to send the notification email to your agents? Alternatively you can also trigger a side conversation via email.
댓글 보기 · 2023년 8월 03일에 편집됨 · Andrew Kenny
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Andy Seaman even if you remove the automations that close tickets, the tickets will still move from Solved to Closed after 28 days.
I agree, looking forward to Zendesk's forthcoming fix.
댓글 보기 · 2023년 7월 05일에 편집됨 · Andrew Kenny
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Thanks Christopher Kennedy
댓글 보기 · 2023년 4월 10일에 게시됨 · Andrew Kenny
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I use a form in my help center with a custom field to collect an email address (not the requester's email). It's a Regex field that allows me to restrict the email address to the specific domains we allow. The submitted form is picked up by our API and sent to a different system that will have an error if it receives emails outside the allowed domains.
Is there a way that I can add the email address from that custom Regex field as a CC on the resulting ticket?
2023년 3월 23일에 게시됨 · Andrew Kenny
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