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Ali Ansari

가입한 날짜: 2023년 8월 26일

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마지막 활동: 2023년 10월 10일

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님의 최근 활동 Ali Ansari

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댓글Managing your email

Hello all,

I've integrated Gmail with Zendesk using the Gmail connector. When an email arrives in Gmail, it auto-creates a ticket in Zendesk. However, if we open or reply to the email in Zendesk, this action isn't mirrored in Gmail. This means in Gmail, we can't see which emails have been opened or responded to via Zendesk.

Has anyone encountered this and found a solution or workaround? Any advice would be appreciated.

Thanks in advance for any insights!

댓글 보기 · 2023년 10월 10일에 게시됨 · Ali Ansari

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