Meg Ramos

Prior to yesterday's (March 14, 2022) enhancements, if an image was attached to any ticket in Zendesk Support, we could copy and paste it (full-size) into any other ticket. (This is helpful when providing a client with step-by-step instructions, because the image can be input into those instructions, as opposed to our client having to open attachments and connect them to the instructions.)

We use this feature for macros as well - to insert an image at the end of our tickets that provide our clients with useful information (for example, if we're offering a particular new service or if we need them to complete a survey).

Beginning yesterday, images can no longer be pasted into tickets. Why? How do we reverse this? We do not like this "enhancement". It's causing us to have to re-work our entire support process.