최근 검색


최근 검색 없음

Zac Milligan's Avatar

Zac Milligan

가입한 날짜: 2024년 9월 19일

·

마지막 활동: 2024년 9월 19일

팔로잉

0

팔로워

0

총 활동 수

1

투표 수

0

플랜 수

0

활동 개요

님의 최근 활동 Zac Milligan

Zac Milligan님이 에 게시물을 만듦

게시물 Q&A - Objects, workspaces, and rules

Hello All,

I have a custom field (Integrations) set up on both my organization fields and ticket fields. This field is a multiselect. I want to keep these fields in alignment, meaning, if a ticket is created by an organization, I can grab the integrations from the org field and populate the ticket field, or if the integrations are updated on the ticket field, I want to update the organization field. 

Problem I'm running in to using triggers, is this seems to overwrite. For instance, if I have integrations A and B selected in my organization field, and open a ticket, A and B populate to my ticket field. However, if I add integration C to the ticket field, it is wiping A and B from the organization field and only showing C.

Is there a way around this or a better way to go about aligning these fields? 

2024년 9월 19일에 게시됨 · Zac Milligan

0

팔로워

1

투표

1

댓글