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Jonathan K
가입한 날짜: 2022년 2월 18일
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마지막 활동: 2022년 8월 28일
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님의 최근 활동 Jonathan K
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I really wish I could turn that Agent Workspace off. There are just so many elements that take away useful space on my small screen, it makes it uncomfortable to work with Zendesk.
댓글 보기 · 2022년 8월 25일에 게시됨 · Jonathan K
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HI everyone.
There doesn't appear to be information about this in the knowledgebase but is this possible to send private notes (or comments if you will) via Email? For instance when we forward or send an email to our support@[subdomain].com, it comes to Zendesk and has the email as a public note, instead we want to have it as an internal note. Can you edit the message in email somehow so Zendesk creates it as an internal note automatically?
Thank you in advance.
댓글 보기 · 2022년 2월 23일에 게시됨 · Jonathan K
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Hi Zendesk team.
I wonder if there is a way to activate the notifications about certain tickets for only certain channels in Slack? Ie. We use a ticket field called, say, Billing inquiries and we want Zendesk to send the notifications about tickets with that category to the channel in Slack called the Billing team. Is it possible to set that? I have checked our Zendesk account and it appears like there could be something useful under Triggers but I could not figure that out.
Looking forward to hearing from you.
댓글 보기 · 2022년 2월 18일에 게시됨 · Jonathan K
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