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Greg

가입한 날짜: 2022년 7월 20일

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마지막 활동: 2024년 5월 15일

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님의 최근 활동 Greg

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커뮤니티 댓글 Feedback - Ticketing system (Support)

No way we'll upgrade to Enterprise just for that.  One more annoyance like this and we'll just go somewhere else. There are other products on the market.

댓글 보기 · 2024년 2월 08일에 게시됨 · Greg

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커뮤니티 댓글 Feedback - Ticketing system (Support)

Matt,

we are in the same boat. Zendesk is clearly showing that they don't care.

댓글 보기 · 2024년 2월 08일에 게시됨 · Greg

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댓글Ticket customization

Amisha Sharma

Zendesk clearly showed that you/they don't care. I think nobody here understands what you are doing and where you are heading. 

댓글 보기 · 2023년 10월 17일에 게시됨 · Greg

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커뮤니티 댓글 Feedback - Ticketing system (Support)

Zendesk is showing so much that they don't care. It's almost 3 years now.

댓글 보기 · 2023년 7월 13일에 게시됨 · Greg

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커뮤니티 댓글 Feedback - Ticketing system (Support)

Linked comment from Amisha Sharma - this is such a BS answer.

They forced something, and if they will make a change in a year nobody will care anymore. Some will get used to that, some will move somewhere else. Also they are saying you can opt out - but somehow for us (end last year) it was not possible.

댓글 보기 · 2023년 3월 28일에 게시됨 · Greg

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커뮤니티 댓글 Feedback - Ticketing system (Support)

I've sent a complaint about it, and have not received any helpful answer - just few form texts saying how great new system is.

And contacting Zendesk support is a mess - it feels like they are making it more complicated to stop people to contacting them. I hate "You can reach us in your messaging widget if you still need help"

Looks like it's time to look around at another products

댓글 보기 · 2022년 8월 19일에 게시됨 · Greg

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커뮤니티 댓글 Feedback - Ticketing system (Support)

Sari Siekkinen

got an e-mail from Zendesk saying "your Zendesk account will be automatically upgraded to Agent Workspace, our primary support user interface, starting mid-August 2022" - so my understanding is that we'll not be able to turn it off at that point

댓글 보기 · 2022년 7월 20일에 게시됨 · Greg

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커뮤니티 댓글 Feedback - Ticketing system (Support)

@...

any updates here? We're forced by Zendesk to switch to Agent Workspace (mid August automatic switch) - and sorting change is very annoying. 

댓글 보기 · 2022년 7월 20일에 게시됨 · Greg

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