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Donna Haddigan

가입한 날짜: 2023년 8월 25일

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마지막 활동: 2025년 2월 13일

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님의 최근 활동 Donna Haddigan

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댓글Zendesk messaging

We need to be able to:

 

1) Include placeholders in messages sent via messaging trigger, and 

2) Automatically send a message to end users that haven't responded to the agent's message after 5 minutes have passed, then send another message and auto-solve the convo if there are no further end user replies after another 5 min. 

댓글 보기 · 2025년 2월 04일에 게시됨 · Donna Haddigan

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커뮤니티 댓글 Discussion - Tips and best practices from the community

I'd love to see this as a feature well - 

"… we would like to present a button for the requester to inform us IF the request can be marked solved, now that they received all necessary instructions via the auto-response. ONLY if the requester clicks on the button "YES my issue is resolved" we want the ticket to go into solved status."

댓글 보기 · 2024년 11월 11일에 게시됨 · Donna Haddigan

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커뮤니티 댓글 Feedback - Admin Center

Agree with all of the above - We'd like to make bot performance a KPI for our content team, since they manage the info the bot pulls from; but they cannot access the bot to make the appropriate adjustments (ie. business changes that affect intents, etc.). We need to be able to add AI Bots as an option within setting up custom roles.

댓글 보기 · 2024년 10월 21일에 게시됨 · Donna Haddigan

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댓글Routing

Can we introduce the capability to route multiple new or open+unassigned tickets from the same end user to the same agent vs. sending these to multiple? This would save us from some double work + giving conflicting resolutions. 

댓글 보기 · 2024년 4월 24일에 편집됨 · Donna Haddigan

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