최근 검색


최근 검색 없음

Gabrielle Rosso's Avatar

Gabrielle Rosso

가입한 날짜: 2021년 10월 16일

·

마지막 활동: 2025년 2월 19일

팔로잉

0

팔로워

0

총 활동 수

47

투표 수

19

플랜 수

20

활동 개요

님의 최근 활동 Gabrielle Rosso

Gabrielle Rosso님이 에 댓글을 입력함

댓글Service Level Agreements (SLA), macros, and CSAT

Hello, 

As some agents created personal macros but are no longer employed, how could I delete these macros?  I am an admin in the system.

댓글 보기 · 2024년 1월 03일에 게시됨 · Gabrielle Rosso

0

팔로워

0

투표 수

0

댓글


Gabrielle Rosso님이 에 댓글을 입력함

커뮤니티 댓글 Feedback - Ticketing system (Support)

+1

댓글 보기 · 2023년 6월 12일에 게시됨 · Gabrielle Rosso

0

팔로워

1

투표

0

댓글


Gabrielle Rosso님이 에 게시물을 만듦

게시물 Feedback - Ticketing system (Support)

We have the opportunity to select a default value in the custom ticket fields.  However, it is not possible to do the same thing in the custom user fields.

For our organisation, GUIDE users must have different kind of accesses so that some of them can open tickets via the portal, but some other don't.  They however need to have access to GUIDE documentation so they need to have an account.

The way the system works now is that every time a new user send an email to our support address or comment an existing ticket, they are automatically added to the organisation users.  By selecting a default value, we could prevent them to have the access to open tickets directly.

Is that something planned in the future?

Many thanks, 

2023년 1월 09일에 게시됨 · Gabrielle Rosso

2

팔로워

1

투표

0

댓글


Gabrielle Rosso님이 에 댓글을 입력함

댓글Business rules

Hello, 

Is there a possibility to see all the existing tags, not only the 100 most-used?

댓글 보기 · 2022년 11월 21일에 게시됨 · Gabrielle Rosso

0

팔로워

1

투표

0

댓글


Gabrielle Rosso님이 에 댓글을 입력함

커뮤니티 댓글 Feedback - Ticketing system (Support)

Same here, it slows down the agents when they are working on their lists.  The notification could be moved slightly to the left, there is plenty of room to display them and they will not cover anything.

댓글 보기 · 2022년 5월 25일에 게시됨 · Gabrielle Rosso

0

팔로워

5

투표 수

0

댓글


Gabrielle Rosso님이 에 게시물을 만듦

게시물 Feedback - Ticketing system (Support)

A lot of our end-users would like to have the opportunity to download their ticket list in Excel to do their tickets follow-up.

I heard that it was possible in old Zendesk version.  Is there something planned in a near future?

Many thanks.

2021년 9월 01일에 게시됨 · Gabrielle Rosso

3

팔로워

8

투표 수

12

댓글


Gabrielle Rosso님이 에 댓글을 입력함

댓글How to get help with phone call problems in Talk

Hi there, 

I did the workaround suggested.  It seems to works in Chrome, but the issue is still there in Edge, even with the workaround...  Any idea why?

댓글 보기 · 2021년 8월 24일에 게시됨 · Gabrielle Rosso

0

팔로워

0

투표 수

0

댓글


Gabrielle Rosso님이 에 댓글을 입력함

댓글Ticket customization

Hello, 

Is there a way to create a custom field available for agents which would be editable by admins only?  Basically, we don't want agents to be able to modify it but have the information in read only.

댓글 보기 · 2021년 8월 04일에 게시됨 · Gabrielle Rosso

0

팔로워

3

투표 수

0

댓글