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Joe
가입한 날짜: 2022년 3월 10일
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마지막 활동: 2025년 2월 13일
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님의 최근 활동 Joe
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Hi,
Is it possible to see the average number of messages sent during an engagement?
Thanks
댓글 보기 · 2025년 2월 13일에 게시됨 · Joe
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The new update is great, is it possible to pull the information that surfaced in the SF app into my form?
댓글 보기 · 2024년 11월 06일에 게시됨 · Joe
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Hi,
I am looking to create a message response if a ticket is yet to be assigned to an agent.
If a customer has connected to WhatsApp for example and follows up after the initial message to send another message, if the ticket is still unsigned, I would like to send a message to inform the customer - all our agents are currently busy.
Thanks
Joe
댓글 보기 · 2024년 6월 25일에 게시됨 · Joe
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I am looking to create a report that will show this weeks Intent vs the previous week.
Could you recommend a recipe for this, please
For example I want to show “order is late” week 14 vs week 13 and the difference, increase or decrease
댓글 보기 · 2024년 4월 08일에 게시됨 · Joe
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Thank you for this.
I am looking to create a report that will show this weeks Intent vs the previous week.
Could you recommend a recipe for this, please
For example I want to show “order is late” week 14 vs week 13 and the difference, increase or decrease
댓글 보기 · 2024년 4월 08일에 게시됨 · Joe
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Hi, this is interfering with my reporting now as we are using omnichannel routing.
I don't want my total tickets created to include abandoned call tickets.
How can I exclude these?
댓글 보기 · 2024년 3월 19일에 게시됨 · Joe
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I am looking to create an automation that will send a message on WhatsApp to customers when our agent has not sent them an update within 2 hours.
So after 2 hours a message would be sent to the customer, for example :
"Hi x, apologies for the delay in updating you were are still working on your query and will be in touch with a resolution shortly."
2023년 11월 23일에 게시됨 · Joe
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Hello, I want to create views that contain a number of different intents. Whats is the best way to do this ?
댓글 보기 · 2023년 11월 01일에 게시됨 · Joe
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Hi, We are having an issue when using side conversations, one of our agents accidentally sent the conversation to a customer rather than the intended recipient, this was because their names were the same, and when the agent typed their name it the selected the customer email.
Is there a way to remove all of the emails to ensure the email has to be typed fully ?
댓글 보기 · 2023년 4월 21일에 게시됨 · Joe
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