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Hemalatha

가입한 날짜: 2024년 10월 15일

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마지막 활동: 2024년 10월 15일

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님의 최근 활동 Hemalatha

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댓글Ticket automation and collaboration

Stop the creation of Enduser profiles automatically when using Side Conversion.



We have the option to notify users via Side Conversation of the ticket status even if they do not have access to Zendesk. However, if I use this feature and send an email to someone who isn't a Zendesk user, their name and email address will be set to a Zendesk Enduser profile and tagged as "created for side conversation."Therefore, I generally need to only send notification messages to outside Zendesk users; we don't want this behavior.

댓글 보기 · 2024년 10월 15일에 게시됨 · Hemalatha

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게시물 Feedback - Admin Center

We have the option to notify users via Side Conversation of the ticket status even if they do not have access to Zendesk. However, if I use this feature and send an email to someone who isn't a Zendesk user, their name and email address will be set to a Zendesk Enduser profile and tagged as "created for side conversation". Therefore, I generally need to only send notification messages to outside Zendesk users; we don't want this behavior. Please help to fix it.

2024년 10월 15일에 게시됨 · Hemalatha

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