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Robin Sloane

가입한 날짜: 2024년 5월 16일

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마지막 활동: 2024년 5월 16일

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게시물 Q&A - Apps and integrations
Set up a phone call notification when new ticket arrives from specific customers

Hi all,

 

We have a new customer SLA that requires 24/7 monitoring of incoming tickets. We are a small UK based team, so some of us will need to wake up in the night to work on a ticket if we receive one during that time. 

 

I'm trying to find out if Zendesk (maybe through Marketplace) can send notifications through phone calls, so that the team can wake up and work on the ticket.

 

Would appreciate any ideas on this please. 

 

Many thanks.

2024년 5월 16일에 게시됨 · Robin Sloane

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