최근 검색
최근 검색 없음

Daniela Healy
가입한 날짜: 2022년 6월 08일
·
마지막 활동: 2022년 8월 23일
팔로잉
0
팔로워
1
총 활동 수
8
투표
1
플랜 수
2
활동 개요
배지
문서
게시물
커뮤니티 댓글
문서 댓글
활동 개요
님의 최근 활동 Daniela Healy
Daniela Healy님이 에 댓글을 입력함
Is it possible to create different rules that target different brands? (We don't want agent cross over between the tickets we route)
댓글 보기 · 2022년 8월 23일에 게시됨 · Daniela Healy
0
팔로워
3
투표 수
0
댓글
Daniela Healy님이 에 댓글을 입력함
Not really, I want it to be grouped for the Customer. We are testing on the customer side, and it looks like one continuous conversation. (That screenshot is from my view as a zendesk customer when I asked for help, so I would like our customers to have the same view).
댓글 보기 · 2022년 6월 19일에 게시됨 · Daniela Healy
0
팔로워
0
투표 수
0
댓글
Daniela Healy님이 에 게시물을 만듦
We are setting up Messaging in one of our brands, and we want it to show the past conversations between the end-user and our support like they are seen below (Taken out of my own Chats with Zendesk Support). As of now, they just show on the Client's end as one continuous conversation.
What setting are we missing in order to get it set up?
2022년 6월 15일에 게시됨 · Daniela Healy
0
팔로워
4
투표 수
3
댓글
Daniela Healy님이 에 게시물을 만듦
I am working with my team, and I hit a bit of a wall here: In regards to this article: https://developer.zendesk.com/documentation/zendesk-web-widget-sdks/sdks/web/enabling_auth_visitors/?_ga=2.251889673.1601553504.1654182773-287442560.1607637413#creating-a-jwt-token
We're good until we hit the "Generating JWT token"
It says we need
- alg: (required)
- typ: (required)
- kid: (required)
"kid" Is not the Secret Key, but where would we get that one?
2022년 6월 08일에 게시됨 · Daniela Healy
0
팔로워
2
투표 수
3
댓글