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Daniela Healy

가입한 날짜: 2022년 6월 08일

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마지막 활동: 2022년 8월 23일

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댓글Routing

Is it possible to create different rules that target different brands? (We don't want agent cross over between the tickets we route)

 

 

댓글 보기 · 2022년 8월 23일에 게시됨 · Daniela Healy

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커뮤니티 댓글 Developer - Zendesk APIs

Not really, I want it to be grouped for the Customer. We are testing on the customer side, and it looks like one continuous conversation. (That screenshot is from my view as a zendesk customer when I asked for help, so I would like our customers to have the same view). 

댓글 보기 · 2022년 6월 19일에 게시됨 · Daniela Healy

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게시물 Developer - Zendesk APIs

We are setting up Messaging in one of our brands, and we want it to show the past conversations between the end-user and our support like they are seen below (Taken out of my own Chats with Zendesk Support).  As of now, they just show on the Client's end as one continuous conversation.

What setting are we missing in order to get it set up? 

2022년 6월 15일에 게시됨 · Daniela Healy

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커뮤니티 댓글 Developer - Zendesk APIs

Thank you so much, I thought that was it, but I wasn't sure. 

댓글 보기 · 2022년 6월 09일에 게시됨 · Daniela Healy

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Daniela Healy님이 에 게시물을 만듦

게시물 Developer - Zendesk APIs

I am working with my team, and I hit a bit of a wall here: In regards to this article:  https://developer.zendesk.com/documentation/zendesk-web-widget-sdks/sdks/web/enabling_auth_visitors/?_ga=2.251889673.1601553504.1654182773-287442560.1607637413#creating-a-jwt-token 

We're good until we hit the "Generating JWT token"

It says we need 

  • alg: (required) 
  • typ: (required)
  • kid: (required) 

"kid" Is not the Secret Key, but where would we get that one? 

2022년 6월 08일에 게시됨 · Daniela Healy

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