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Erin from Newton

가입한 날짜: 2023년 12월 14일

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마지막 활동: 2024년 5월 29일

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님의 최근 활동 Erin from Newton

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댓글Ticket basics

Why are phonecall tickets not included in this workspace/dashboard? How is this useful for a customer service team if the agent can't see phonecall tickets in their queue? (i.e. callbacks, voicemails that need returned, etc.)

댓글 보기 · 2024년 5월 29일에 게시됨 · Erin from Newton

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커뮤니티 댓글 Feedback - Ticketing system (Support)

Barry Neary

Any updates on this one? Much like the OP, omnichannel routing and its features is fairly useless to our team structure without the ability to customize based on groups.

댓글 보기 · 2024년 1월 11일에 게시됨 · Erin from Newton

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게시물 Q&A - Objects, workspaces, and rules

I am attempting to set up omnichannel routing ahead of implementing skill-based routing for our team. I continue to run into an error preventing this. A screenshot of the error is HERE, and a screenshot of the current tag set up is HERE.

It looks like the platform thinks we still have chat live, although this was deactivated and we migrated to Messaging quite awhile ago. I've dug through every resources I can find to ensure chat is fully desctivated.

I have followed every instruction and troubleshooting guideline I can find within Zendesk resources and have hit a brick wall. I have also reached out to Zendesk help multiple times with no response. This is becoming a significant issue, as we need skill-based routing to be implemented and working well before year-end. 

Does anyone have any ideas??

2023년 12월 22일에 게시됨 · Erin from Newton

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