최근 검색
최근 검색 없음
Lukas Fittl
가입한 날짜: 2022년 2월 12일
·
마지막 활동: 2022년 2월 12일
팔로잉
0
팔로워
0
총 활동 수
3
투표
1
가입 플랜
1
활동 개요
배지
문서
게시물
커뮤니티 댓글
문서 댓글
활동 개요
님의 최근 활동 Lukas Fittl
Lukas Fittl님이 에 댓글을 입력함
커뮤니티 댓글 Feedback - Ticketing system (Support)
+1 on this problem - we've just had two subsequent cases of this, and wouldn't we have checked some reporting for bad satisfication ratings (with comments! because why would we close a ticket right away?) we wouldn't have noticed.
At the very least there should be an option to *not* have the email itself include the "close this ticket" links (thus causing this auto-closing behavior). The web page already has that action button to close the ticket, and presumably if the problem is solved, customers would first want to actually read the knowledge base article.
댓글 보기 · 2022년 2월 12일에 게시됨 · Lukas Fittl
0
팔로워
2
투표 수
0
댓글