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Jeremy Pinar
가입한 날짜: 2022년 3월 22일
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마지막 활동: 2024년 12월 27일
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님의 최근 활동 Jeremy Pinar
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Apologies Shawna & those following this thread. This comes up as a ticket for me (#12448349) under my requests, which kept setting itself to Waiting reply hence my incessant replies lol. All good now thanks, we ended up purchasing Dialpad on a 3yr contract to plug the gap.
댓글 보기 · 2024년 7월 18일에 게시됨 · Jeremy Pinar
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Thanks Andrii Melnychuk however we support 6,000+ orgs so not sure this workaround really applies to us :(
As we need is that the design is obviously logical - if brand = only show those fields added to forms that brand is associated/applied to.
댓글 보기 · 2024년 6월 11일에 게시됨 · Jeremy Pinar
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Shame I could really use this however the custom fields visible to end users in the new request list ‘see more columns’ is showing all fields across all brands and forms, not just the brand the end user has logged onto. Pity!
댓글 보기 · 2024년 6월 05일에 게시됨 · Jeremy Pinar
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Some good ideas here.
1. I've never noticed this one but do see it being useful
2. This is still there and is called ‘draft mode’
3. Love this idea and would 1+ it any day - configurable at the user level not global
4. Useful for sure
5. This technically might a tough one for email as you'd need a pixel to fire back (like HubSpot does it) - which a lot of ppl are blocking by default. Web form would be fine so I love the idea.
댓글 보기 · 2024년 5월 21일에 게시됨 · Jeremy Pinar
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We're still using the {{ticket.comments_formatted}} placeholder, Zendesk will have to pry it from our cold dead hands lol :)
댓글 보기 · 2024년 5월 15일에 게시됨 · Jeremy Pinar
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Thanks for the reply Widson. That forwarding to mobile alternative seems to be a standard response however not taking into account the call fwd fees borne by us, the fact that staff might have personal phones so would pay if we fwd'd an international call and lastly that fwd'ing to a mobile number limits your routing options beyond that point.
Anyway looking forward to seeing something develop in this space as we'd much rather drop the cash with Zendesk rather than a third-party.
댓글 보기 · 2024년 3월 21일에 게시됨 · Jeremy Pinar
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+1 on this - we're about to spend $40K+ buying Dialpad as Zendesk Talk is lacking, mostly in the mobility space. Such a shame as we have Enterprise and would love to at least have a mobile app (either integrated within the current app or a separate one)
댓글 보기 · 2024년 3월 19일에 게시됨 · Jeremy Pinar
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+1 to the above, What's new saying it's here however no option within Agent interface
댓글 보기 · 2023년 12월 05일에 게시됨 · Jeremy Pinar
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