최근 검색


최근 검색 없음

Edwards, Taylor's Avatar

Edwards, Taylor

가입한 날짜: 2021년 11월 11일

·

마지막 활동: 2022년 1월 05일

팔로잉

0

팔로워

0

총 활동 수

4

투표 수

0

가입 플랜

1

활동 개요

님의 최근 활동 Edwards, Taylor

Edwards, Taylor님이 에 댓글을 입력함

댓글Building reports

Gotcha. 

The D_Count(Assignees) seems to work for me with Assignee Email on rows, filtering to Assignee Role = Agent.  It lists a 1 for those still active, and a 0 for those who are no longer with the company.  Of course that doesn't get me all the way to where I want to go, so I've got to filter out agents that have a license in our instance that are in a different section of the company.


Hopefully they fix the Agent formula soon.

댓글 보기 · 2022년 1월 05일에 편집됨 · Edwards, Taylor

0

팔로워

0

투표 수

0

댓글


Edwards, Taylor님이 에 댓글을 입력함

댓글Building reports

CJ,

What may work for you is a D_COUNT of Assignee as a metric with Assignee Name or Assignee Email in the rows section.  And then filter that on Assignee Role = Agent.

댓글 보기 · 2022년 1월 04일에 게시됨 · Edwards, Taylor

0

팔로워

0

투표 수

0

댓글


Edwards, Taylor님이 에 댓글을 입력함

댓글Building reports

Could you please update this article with the following metrics:


Number of New Tickets

  1. This month vs. last month (MTD vs. LMTD)
  2. This month vs. same month last year (MTD vs. LYMTD)

Number of Solved Tickets

  1. This month vs. last month (MTD vs. LMTD)
  2. This month vs. same month last year (MTD vs. LYMTD)

Created Tickets vs. Solved Tickets variance on:

  • all the normal date ranges: a single date, last week, last month, etc.

댓글 보기 · 2021년 11월 11일에 게시됨 · Edwards, Taylor

0

팔로워

1

투표

0

댓글