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Kyle Pease

가입한 날짜: 2022년 9월 26일

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마지막 활동: 2024년 11월 14일

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님의 최근 활동 Kyle Pease

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댓글Ticket automation and collaboration

I'm not able to check this box, its greyed out.

댓글 보기 · 2024년 11월 14일에 게시됨 · Kyle Pease

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댓글Account settings of the ticketing system

still waiting for this

댓글 보기 · 2023년 10월 04일에 게시됨 · Kyle Pease

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댓글General questions about email and email template

Any chance we could use the "From" email in zendesk instead, as the requester by default?

Using the Reply-To has been causing us issues for years with our netsuite back end unfortunately.

댓글 보기 · 2023년 6월 22일에 게시됨 · Kyle Pease

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커뮤니티 댓글 Feedback - Ticketing system (Support)

@... Anton de Young @... Heather Rommel  Can we make this happen? It is a critical feature for any companies handling automated emails in major platforms such as Netsuite.

Here's a sample of what we have inbound:

From: "Customer Name (Customer Primary Email)" <system@sent-via.netsuite.com>
 
We'd like to replace the default Reply-to as requester with (Customer Primary Email) as the requester in the ticket. Right now we are doing this manually and it is a waste of time, we need to automate it.
 
In the meantime, has anyone found a workaround? I'm looking to add the target email address into the email template body and then make a trigger to update the requester based on that body text.

댓글 보기 · 2022년 9월 26일에 게시됨 · Kyle Pease

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