Tracy Leighton
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총 활동 수29
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투표 수14
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Tracy Leighton님의 최근 활동-
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This is critical for our business as we need to provide our developers with relevant information and cases with impacted customers when a problem arises. This would streamline that process a lot.
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Nicole (hopefully this is Nicole Saunders) Please bring this to your management! Zendesk! This is three CLIENTS that were told something in the sales cycle that affects the number of licenses we b...
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Thank you Max - how soon is soon? This continues to be a daily issue for us. We are now limited to four brands with our subscription since our parent company has to be the fifth just for the emai...
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Max- Are you the product manager? This situation is untenable and we are getting no help from support. We need the subject line of the "Create Password" email for new users to not be set to the def...
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I was asked by support to put my comments here. We recently moved to Professional and were told that it supported multi-brand for up to five brands under one umbrella. What we have found is that ...
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Agree! Need admin access to list views and possible even groups to share them with (light, agent, admin)
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Strongly agree that light agent restrictions are not clearly aligned with most support cases we have. Allowing them to be in a trigger or automation would help.
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Light agents should have a way of communicating with other agents via an @ or another method so that their presence is interactive. That is how ZD light agents were presented to me in the sales cy...