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Jared Young

가입한 날짜: 2023년 4월 19일

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마지막 활동: 2023년 8월 23일

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커뮤니티 댓글 Discussion - Tips and best practices from the community

The help article linked is broken or not accessible. Is there an alternative link that can be provided so i can understand on how to set this up? Thanks. 

 

https://support.zendesk.com/hc/en-us/articles/115011298868-Example-Integrating-the-HTTP-Target-with-Slack

댓글 보기 · 2023년 6월 28일에 게시됨 · Jared Young

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댓글Third party and social messaging channels

We have this setup and it is working. 

Our issue is we are getting duplicate users in Zendesk because we are syncing userData from Okta into ZD. When starting a DM from Slack into ZD, it creates a new user and we have to manually merge those Slack users with the Okta users. 

How do we sync these or make it so the users coming from Slack are auto merged/synced with the users we already have coming in from Okta? 

댓글 보기 · 2023년 5월 24일에 게시됨 · Jared Young

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커뮤니티 댓글 Feedback - Ticketing system (Support)

David, considering this has been a thread since 2020, is there any indication this will ever be added to the roadmap as a feature? 

댓글 보기 · 2023년 4월 20일에 게시됨 · Jared Young

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커뮤니티 댓글 Feedback - Ticketing system (Support)

Any update on this? We have 3 different Zendesk sub-domains but one Slack instance. This would be beneficial to be able to natively use a feature like this. 

댓글 보기 · 2023년 4월 19일에 게시됨 · Jared Young

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