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Markus Schulz

가입한 날짜: 2022년 5월 24일

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마지막 활동: 2024년 6월 14일

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님의 최근 활동 Markus Schulz

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커뮤니티 댓글 Feedback - Ticketing system (Support)

Also from our point of view this is an important feature especially for B2B (e.g., to display the organization name).

 

Please implement this feature!

댓글 보기 · 2024년 6월 14일에 게시됨 · Markus Schulz

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댓글Attachments and CCs

Dear Marino,

Currently we are using an app called 'Download all attachments'. You can find it in the market place. It works quite fine for us.

BR,

Markus

댓글 보기 · 2024년 2월 11일에 편집됨 · Markus Schulz

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커뮤니티 댓글 Feedback - Ticketing system (Support)

Hi Scott,

The most important types are: PDF, DOC(X), XLS(X), PPT(X), TXT, and CSV.

BR,

Markus

댓글 보기 · 2023년 8월 09일에 게시됨 · Markus Schulz

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댓글Attachments and CCs

This is a particularly important function because these days everyone who deals with customers automatically receives files (especially photos) from them. From my point of view, it's necessary to have the possibility to download all attachments at once. Even if it is packed into a zip file.

If zendesk wants to be a professional tool for dealing with customer requests and claims this function is a must!

댓글 보기 · 2023년 5월 22일에 게시됨 · Markus Schulz

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커뮤니티 댓글 Feedback - Ticketing system (Support)

No, we created a 'blank' macro without using the standard signature and we have implemented simplified signature in this macro. I have to mention that we use the side conversation email for internal and vendor communication only. In these cases a simplified signature is enough.

BR,

Markus

댓글 보기 · 2023년 1월 18일에 게시됨 · Markus Schulz

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커뮤니티 댓글 Feedback - Ticketing system (Support)

Dear Jorn,

We have the same issue, but we have created a work around: We have established a macro which creates a blank side conversation email with a signature and some dynamic fields (name, phone no., email, ...).

Maybe it helps but of course zendesk has to provide this function in the near future.

BR,

Markus

댓글 보기 · 2023년 1월 18일에 게시됨 · Markus Schulz

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커뮤니티 댓글 Q&A - Tickets and email

My Agents have the same issue. Sometimes we have customers with quite long company names and this causes to the fact that in some cases Important information is not immediately apparent. This is really annoying when you have to work quickly.

Please implement such a feature based on percentage values in relation to the screen width and allow the Agent to manupulate the width of the column in the view itself.

댓글 보기 · 2022년 8월 24일에 게시됨 · Markus Schulz

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커뮤니티 댓글 Feedback - Ticketing system (Support)

A 'splitting/cloning' function would be really helpful. Sometimes customers use an old email to ask another question. This reopens an old ticket which has not connection to the new question.

댓글 보기 · 2022년 6월 20일에 게시됨 · Markus Schulz

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커뮤니티 댓글 Feedback - Reporting and analytics (Explore)

This is very important for our daily work!

댓글 보기 · 2022년 6월 19일에 게시됨 · Markus Schulz

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커뮤니티 댓글 Feedback - Ticketing system (Support)

Also my useres ask for this feature from time to time. Please implement it!

댓글 보기 · 2022년 6월 19일에 게시됨 · Markus Schulz

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