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Gokcem Gokce Kaplan
가입한 날짜: 2021년 12월 04일
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마지막 활동: 2024년 9월 16일
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님의 최근 활동 Gokcem Gokce Kaplan
Gokcem Gokce Kaplan님이 에 게시물을 만듦
I have an appllication running on ticket_sidebar.
I am using Zaf client ("1.0.0-beta.47")
I load and parse the ticket iinformation as follows :
function showSsoInfo() {
client.get('ticket').then(function (data) {
const requesterEmail = data['ticket'].requester.email;
const createdAt = Date.parse(data['ticket'].createdAt);
const ticketId = data['ticket'].id;
const organization = data['ticket'].organization;
if (organization !== undefined) {
const externalId = organization.externalId;
BACK_END_CALL(requesterEmail, createdAt, ticketId,organization);
} else {
BACK_END_CALL.fetchZendeskUserInfo(requesterEmail, createdAt, ticketId);
}
});
}
Since 26-08-2024 in the logs of the back end service, we have noticed that ticket creation date is coming as NaN. This issue is intermittent.
Not ticket related. For the same ticket sometimes the proper value is returned and sometimes not returned.
I couldn't reproduce the issue with v2-repl.
Zendesk help desk suggested that I put the question here.
What could be wrong?
Best Regards,
Gokcem
2024년 9월 13일에 게시됨 · Gokcem Gokce Kaplan
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Gokcem Gokce Kaplan님이 에 댓글을 입력함
Hi,
Is there any way that I generate an api key with restricted access? I want to write an app and add private comments to tickets, with the api key from customer i would have full access to customer data. I only want to add comments.
댓글 보기 · 2021년 12월 04일에 게시됨 · Gokcem Gokce Kaplan
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