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Toshikazu Asaka
가입한 날짜: 2021년 10월 27일
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마지막 활동: 2024년 10월 02일
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님의 최근 활동 Toshikazu Asaka
Toshikazu Asaka님이 에 댓글을 입력함
Agree with many people above.
We need “Brand is” condition too!
댓글 보기 · 2024년 10월 02일에 게시됨 · Toshikazu Asaka
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Hello Zendesk team,
I would like to share a couple of feedback and request.
1. I would like to request Dynamic content being applicable to Proactive messages. I read in thread above that it is currently not supported as of April 2023. When will it be enabled?
2. When I clone a proactive message, message copy in original one won't be carried over to cloned one. It is automatically reverted to default message copy.
Hope these could be improved in the near future. Thank you.
댓글 보기 · 2024년 5월 30일에 게시됨 · Toshikazu Asaka
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It would be helpful if you could provide us a table of what metric works with which filter.
댓글 보기 · 2024년 3월 13일에 게시됨 · Toshikazu Asaka
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We have been receiving scam such as
"Important Notification:
Your Facebook page is scheduled for permanent deletion due to a post that has infringed upon our trademark rights. We have reached this decision after a thorough review and in accordance with our intellectual property protection policies."
How can I configure auto solve ticket or block in Admin setting?
I have tried several ways with trigger, automation and chat trigger that didn't work at all.
Please advise if someone knows. Thank you!
댓글 보기 · 2024년 1월 18일에 게시됨 · Toshikazu Asaka
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Voting this as well.
I don't see the point if we could not measure the effectiveness of trigger set in terms of CX.
Adding a tag in trigger setting is we can only quantify how many customers contacted through triggers. It would be more helpful to know how many conversations customer initiated against the number of trigger fired (engagement rate %). We might be able to review how much trigger would be helpful from customer's point of view.
댓글 보기 · 2022년 11월 02일에 게시됨 · Toshikazu Asaka
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