최근 검색
최근 검색 없음

Amanda Jenkins
가입한 날짜: 2022년 9월 15일
·
마지막 활동: 2022년 10월 19일
팔로잉
0
팔로워
0
총 활동 수
4
투표 수
0
플랜 수
2
활동 개요
배지
문서
게시물
커뮤니티 댓글
문서 댓글
활동 개요
님의 최근 활동 Amanda Jenkins
Amanda Jenkins님이 에 댓글을 입력함
Could we get a call out or a mention of an explanation of the "blue" comments in tickets? For example, in my screenshot, you can see that one of the comments has a blue back ground. Support explained that "This highlights the latest change to a ticket while you are viewing the ticket. So if you are looking at a ticket and a new comment is added, the new comment will be highlighted in blue" but I am not able to find any mention of this in any documentation (and neither was support) but it would be helpful to be able to send to folks who are asking about it.
Thanks!
댓글 보기 · 2022년 10월 19일에 게시됨 · Amanda Jenkins
0
팔로워
0
투표 수
0
댓글
Amanda Jenkins님이 에 댓글을 입력함
Hi! Would it be possible to add a statement in this article that indicates that it is expected behavior for an internal agent who is a follower only to NOT receive an email notification (like other followers would) if they post an internal note and why that is? I think this is assumed behavior but for newer users or those with little training, having this be specified in the article is would be helpful! Thank you for your consideration.
댓글 보기 · 2022년 9월 15일에 게시됨 · Amanda Jenkins
0
팔로워
4
투표 수
0
댓글