Michael Potts

When setting the Can view all org tickets in a user profile, while it works for the UI of viewing tickets, it does not allow for recipients of the emails to respond as a public comment.  This a deal breaker for many of our Customers as they have their own support teams in their organizations that need to be able to respond as being admins from their organizations.  Also, the lack of the ability to create an automation that adds these admin users to tickets so that they can publicly respond and their colleagues see the responses doesn't make sense.  If I can manually add them as cc's, then I should be able to automate that process.  Also, Spam tickets should not get assigned a ticket number.  If I've taken the effort to prevent domains from spamming, then the ticket should never be allowed to be created and assigned a number.  That has a dramatic effect on our analytics.