Raven Agape

Same issue, is there a timeline here Ahmed?

I am having the same issue. I updated using the command above and it did not resolve it.

After deployment we realized that if the user using the app doesn't have permission to modify the org the app doesn't work. This was the point of the app, so that is a no go. 

Any ideas how I can authenticate the app in a way it can modify the org no matter the users permissions?

Hello!

We are having a few glitches with the "&" symbol. Its allowed as part of a name, but have seen two things:

1. When pushing it from an API call it posts "&" as the output in Ticket and Org names.
2. When using a markup in a trigger or automation email (i.e.  {{ticket.ticket_field_360034322171}} if the field has a name in it like "Dunn & Brad" then the email will read "Dunn & Brad"

Are there workarounds for this?

Thanks in advance!

Worked like a charm! Thank you so much!

this did the trick, forgot to come back and say "Thanks!!!"

I'm building a small utility ZAF app to allow an agent to update a custom org field so that the org doesn't need to be completely opened to edit by the agents.

There doesn't appear to be a reference it with client.set and when I tried using client.requests with a "PUT" option; it returns the the org object as if I had done a "GET" request. If I try using an authorization header in the options I get a 403 access forbidden. 

So... is it possible to use the ZAF client to update an org from a ticket? Or is it necessary to build out an additional HTTP requests schema to do the update?

Also, is there documentation that lists all the methods and parameters available for the ZAF Client? I am only seeing it in pieces in the developer site.

thanks in advance for any input, code snippets, or direction in this project.

Thank you so much! This has really put me on the right track.

Can you give me a pointer on how to parse the array? 

Here is what I get back:

MatchingTickets call results: {results: Array(4), facets: null, next_page: null, previous_page: null, count: 4}

I tried various like [4] or results.body or results.text.... I can see in the console the full array, but I can't find the syntax for digging into the individual tickets and their subsequent field values.

Any help appreciated!

Hello! I've done a lot of python work with the Zendesk REST API, but am new to the javascript side of things in ZAF. 

Here is what I want to do; Make a sidebar app that:

1. Retrieves Custom field value from ticket.
2. Queries for all tickets with that same value
3. Loop through those tickets extracting some other custom field values and displaying them in the app in table form.

1. I have built the app and retrieved the custom value

2. looking for code snippets or resources for how to do a query and put it into an array of ticket ids.

3. looking for code snippets or resources on how to loop through that array, doing individual queries of those tickets for custom field values and putting those into this idea from the code samples:

function showInfo() {
var requester_data = {
'name': 'Jane Doe',
'tags': ['tag1', 'tag2'],
'created_at': 'November 20, 2014',
'last_login_at': 'June 27, 2016'
};

End result I'm looking for is an App in right sidebar that looks like this:

CUSTOM FIELD RELATED TICKETS
Ticket#.    Custom Field.    Custom Field.     Custom Field    
Ticket#.    Custom Field.    Custom Field.     Custom Field
Ticket#.    Custom Field.    Custom Field.     Custom Field

Thanks for any help or pointers!

found it in another post:

ticket.customField:custom_field_360034719351