Qin Brian
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Hi Zendesk team: One tough question. There are many views in my company covering different languages and countries. We divided our agents into different teams and each team handle over 10 views. Ca...
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Hi Zendesk team I have one question. In Zendesk, the default setting for archive is 120 days. But we found tickets in Dec 2022 have been marked as "This is an archived ticket". Can Zendesk help ans...
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Live Data Dashboard Customization
Feature Request Summary: For enterprises with global business, it's best that we can create different Zendesk Live Data dashboards with customized tickets groups or chat departments. Descripti...
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What is the limit of Title Characters?
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One question: If nobody reviews a suspended email, it is automatically deleted after 14 days. What is the design logic to delete such suspended emails from Zendesk? How can we trace back to see w...
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Sorry for not going through all posts. I have one question on triggers to users with multiple organizations. I give one example: One user named James who is categorized as Organization ABC and Orga...
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When we use the API to download articles from Help Center, the data in [body] is like <table style="border-collapse: collapse; width: 144.571%; height: 943px;" border="1"> How can we extract real ...
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In many cases, the end-user revisited tickets to reply what agent has finished first reply content like asking for more information. Ticket status is still pending or open. No meaning to change st...
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How to evaluate the shortcuts efficiency? For example, there are 100 shortcuts for 100 different purposes or scenarios, we would like to know how many shortcuts are used in everyday's chats conver...
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What is the meaning of the error: Attachment Manager "ticket.comments" undefined ? We met this errors in some tickets.