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Julia

가입한 날짜: 2021년 12월 09일

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마지막 활동: 2023년 5월 11일

Zendesk Administration

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게시물 Feedback - Help Center (Guide)

Feature Request:

To have a a clickable ticket link for agents in Guide where they can reply to issues

Use Case:

This use case might mainly apply for anyone having a B2B set up. We on a daily basis have clients that would like to escalate a ticket to us and will forward their ticket link. We also have an escalation flow in place but this is a slightly different use case than a usual escalation

Reasoning:

For our agent it would be nice to open that link and have the ID that's on the right hand side be a clickable one to quickly get to the actual ticket without having to manually get there. 

2022년 8월 24일에 게시됨 · Julia

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커뮤니티 댓글 Q&A - Help center and community

Hi @..., the old post on this that you linked in the first comment seems to be deleted but I have this same question. Is there an article on this?

댓글 보기 · 2021년 12월 15일에 게시됨 · Julia

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댓글Global security and user access

Hi @...,

I would like to come back to the topic from Marco of no being able to set customer password requirements. Why does this feature not exist/can this be enabled? 6 characters is not high secured password.

Also on the subject of 2FA, this would be important to have for end-users too.

댓글 보기 · 2021년 12월 09일에 게시됨 · Julia

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